Before returning or replacing an item, please read through our return policy & make sure your purchased item is eligible for return.
Conditions for Returns:
The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
The product must include the original tags, user manual, warranty cards, freebies and accessories. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer ofDocommerce Phones packaging, it must be returned in the same condition with a return shipping label attached. Do not put tape or stickers on the manufacturer’s box.
Returns & Replacement:
All products listed under a particular category may not have the same return/replacement period. Promotion may or may not follow this policy.
Replacement Period after Delivery is applicable if product received is Defective or damaged or not as described.
If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App or make a direct call to our customer care within the applicable Return Policy period. For all Electronics and Appliances Category: If any manufacturing defects then you can replace within 72 hours from the date of product received.
It will be done only in 2 cases…
If a customer cancels the product.
If Docommerce Phones is not able to fulfill the order.
In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by Docommerce Phones once they receive the product.
For products where installation is provided by Docommerce Phones
Please do not open the product packaging by yourself. Docommerce Phones authorized personnel shall help in unboxing and installation of the product where applicable.
The return period for such products commences from the date of installation.
If you're facing any issues with a product purchased on Docommerce Phones, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a Docommerce Phones (or partner) personnel may visit your place.Docommerce Phones will arrange for a replacement if the issue has not been resolved. Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.
In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the Docommerce Phones.
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address during pick-up, your product will be checked for the following conditions.
IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and iCloud accounts should be unlocked for iOS devices.
The product (including SIM trays/charging port/headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Product's original packaging/box should be undamaged.
The field executive may refuse to accept the return if any of the above conditions are not met.
Where to return the product?
In an event where you have failed to provide your product to our pick-up, kindly have your returns shipped or dropped-off to our Hub Offices-
Returns Mailing Address:
House: 881 (5th floor), Road: 12 (new) Avenue: 02, Mirpur DOHS, Dhaka 1216
Once your product is received by Docommerce Phones, what are the checks being done?
Once your product is received, your product will be checked by our Quality Control team. We will test whether the product fails to perform as you have claimed in your return form. We will also make sure that your product meets all the requirements for a return as stated in our policy.
How to request a refund and what are the conditions?
Refunds are made only when the request is made within 48 hours of the purchase. And the purchased product must be in sealed/intact condition to be eligible for a refund. Otherwise, there will be no option for any refund.
How long does the validation or invalidation of the refund take?
This quality evaluation process takes at least 7 business days depending on the refund method. Once completed, we will send you an email or call you to give you the result of the quality evaluation.
Can you request an exchange rather than a refund?
If you prefer to exchange your product, just let Customer Service know and we will call you as soon as your product has been received, and we have looked into the availability of the requested product. But the product must be totally sealed/intact for any exchange. If you choose a refund voucher, you can also use it to buy any product on Docommerce Phones within the voucher amount.
If your returned product is not validated for return, how are you informed?
If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if you have.
What is the procedure to return a product?
You have 3 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at +8809613919293
Order cancellation is not applicable in case of change of mind. Cancellation will be applicable by providing a valid explanation.